New UHR training series focuses on resolving conflict

Iowa State supervisors identified conflict management as one of the top five issues they face in the workplace, according to a university human resources survey conducted last spring.  As a result, UHR has created a new training series to help all employees -- not just managers -- cope with conflict.

"Addressing Conflict Using the Tools of Employee Engagement" is a series of three, two-hour workshops open to all ISU employees. Participants will:

  • Get a basic understanding of conflict
  • Learn the basic tools of engagement
  • Explore how conflict impacts their work
  • Learn a process for addressing conflict situations
  • Apply engagement tools to conflict situations
  • Identify what campus resources are available for handling conflicts

"Most people are uncomfortable with conflict, and they're uncomfortable because they don't have the skills to deal with it," said Don Broshar, human resources specialist and the series' instructor. "This series will provide participants with practical, useable tools to deal with conflict, increasing their confidence in dealing with it."

Classes for the winter series are scheduled for Jan. 26, Feb. 9 and Feb. 23, 2016 (9-11 a.m., Memorial Union, Gold Room). A spring series runs April 5, April 19 and May 3 (MU Gold Room). Registration is open through Learn@ISU or AccessPlus (Employee > UHR Training > Courses). Cost is $75 for the series.

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