Forward incoming calls to another number

When you're on your phone or not answering, incoming calls usually are directed to voicemail. Call forward allows you to bypass voice mail and direct those calls to another number. You have three forwarding options:

  • "All" or "always" forwards all incoming calls
  • "Busy" forwards incoming calls when you're on the phone
  • "No answer" forwards calls not answered in a specified number of rings

While you can set call forward from the portal or phone (both instructions follow), the portal option currently works best, especially when setting the "busy" or "no answer" modes.

 

Aastra 6737i

Aastra 6737i

Aastra 6737i

Call forward (from the portal)

  • If you haven't done so, set up your portal
  • Go to phone.iastate.edu and sign in
  • Click "incoming calls" in the left navigation
  • Click on one of the three call forwarding options
  • Fill in the forwarding number (10 digits, no hyphens), for example, 515294XXXX, and click the "on" button
  • Click "apply" or "OK " button

Call forward (from the phone)

  • Press "options" key
  • Press ▶ to select "call forward"
  • Scroll to the desired mode ("all," "busy," or "no answer") and select
  • Fill in the forwarding number and turn "state" on by toggling ▶ or the "change" softkey
  • Back out by hitting "done" softkey three times

 

Aastra 6739i

Aastra 6739i

Aastra 6739i

Call forward (from the portal)

  • If you haven't done so, set up your portal
  • Go to phone.iastate.edu and sign in
  • Click "incoming calls" in the left navigation
  • Click on one of the three call forwarding options
  • Fill in the forwarding number (10 digits, no hyphens), for example, 515294XXXX, and click the "on" button
  • Click "apply" or "OK " button

Call forward (from the phone)

  • Press the "call forward" softkey
  • Press "on" for any or all of the three forwarding options ("all," "busy," or "no answer") and fill in forwarding number

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Keys and softkeys

Keys are the permanently labeled buttons on your phone. Examples: "goodbye," "options" and "hold" keys.

Softkeys show up on your screen and change, depending on your task or settings. On the Aastra 6737i, you invoke a softkey by pressing the black button adjacent to its screen. The Aastra 6739i has a touchscreen, so you simply press the softkey.